Frequently Asked Questions

Can I open a trade account?

To access our huge range of hair, beauty and barbering products at wholesale prices, you need a trade account. This is free and easy, you just need to prove you're in the trade. As part of your application you will need upload a copy of one of the following documents:

Trade card proof:

Certificate for a hair or beauty qualification at Level 2 (NVQ or equivalent) or above
Public liability insurance
An ID card from The Hairdressing Council
A business card or recent payslip

Once your approval is granted you will receive an email from our system inviting you to our online trade store.

When will my order arrive?

We aim to dispatch all orders within 24-48 hours. We use a variety of courier methods depending on the size and weight of your order. We try to provide tracking numbers for all orders at time of dispatch, however this is not always possible immediately. If you require the tracking details for your order please contact us on 44 (0)28 9446 7762.

I have received the wrong item in my parcel, what do I do?

Please notify us immediately of any discrepancies or damages with your order.

Provide us your details, or call us on 44 (0)28 9446 7762.

Product Return Form

Can I cancel my order?

You can cancel your order up until the time it is being prepared for despatch. You can do this by telephoning us on 44 (0)28 9446 7762. If your order has already been despatched it will not be possible to cancel.

Got more questions that we haven’t
been able to answer from us?

44 (0)28 9446 7762

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Unit 16 Antrim Enterprise Agency, 58 Greystone Road, Antrim, BT41 1JZ

Trade Information
Delivery & Postage

The Seller's policy is to despatch goods within 24 hours of receiving an order, however this can vary subject to stock availability. Times quoted are in good faith, but shall not be binding. The Seller can accept no responsibility for transport delays causing late delivery. Some furniture orders may take up to 6-8 weeks for delivery, or up to 14 weeks for special order items. Extra handling charge may be incurred for re-despatched parcels.

Next Day Delivery
Orders must be received before 3pm (UK time) between Monday to Thursday, to be delivered the next working day. Next day delivery only applies to items that are in stock. Does not apply to items that are sent direct from our supplier, or large or heavy items. The Seller can accept no responsibility for transport delays causing late delivery. Next day delivery is only available to mainland UK and Ireland.

Delivery Charges
£4.95 plus VAT is the standard delivery charge for most parts of the UK and Ireland.

The Channel Islands, Offshore islands, Highlands, Scottish Islands and certain areas of the UK may vary according to the size and weight of the parcel. Special delivery charges will be quoted on request. This excludes any large or heavy items.

Orders placed online over £100, excluding VAT, to most parts of mainland UK and Ireland have free delivery. This excludes any large or heavy items. Free delivery over £100 does not apply to orders where a promotional discount has been applied.

Large and Heavy Items
Please ask for carriage charges on the following items; porcelain basins, wash units, hydraulic chairs, barbers chairs, portable, hydraulic and electric couches, large chairs, nail stations, reception desks and other large furniture items. This list is not exhaustive.

Any furniture ordered will be delivered to front door and ground floor premises only, as drivers are not insured to take upstairs or inside of premises.

Overseas Orders
We welcome orders from anywhere in the world. Please remember carriage will vary on destination and weight of parcel. Carriage will be calculated at the end of your order. Price available on application. Full payment will be required by BACS or electronic transfer prior to despatch. For more information on placing an order for overseas delivery, please contact Customer Services on +44 2894 467762. Delivery of overseas orders may be affected due to political conflicts, such as war, civil unrest, martial law etc.