Frequently Asked Questions

Can I open a trade account?

To access our huge range of hair, beauty and barbering products at wholesale prices, you need a trade account. This is free and easy, you just need to prove you're in the trade. As part of your application you will need upload a copy of one of the following documents:

Trade card proof:
  • Certificate for a hair or beauty qualification at Level 2 (NVQ or equivalent) or above
  • Public liability insurance
  • An ID card from The Hairdressing Council
  • A business card or recent payslip

Once your approval is granted you will receive an email from our system inviting you to our online trade store.


When will my order arrive?

We aim to dispatch all orders within 24-48 hours. We use a variety of courier methods depending on the size and weight of your order. We try to provide tracking numbers for all orders at time of dispatch, however this is not always possible immediately. If you require the tracking details for your order please contact us on 44 (0)28 9446 7762.


I have received the wrong item in my parcel, what do I do?

Please notify us immediately of any discrepancies or damages with your order.

Provide us your details, or call us on 44 (0)28 9446 7762.


Can I cancel my order?

You can cancel your order up until the time it is being prepared for despatch. You can do this by telephoning us on 44 (0)28 9446 7762. If your order has already been despatched it will not be possible to cancel.

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