If goods have been ordered in error or are not as expected, please contact our Customer Services Department on 0044 2894 467762
to request a returns authorisation number. If goods have been ordered in error, the Buyer must pay for the return postage. The relevant reference number must be quoted on accompanying documentation. Goods must be returned within 7 days of receipt, unused, in perfect condition and sent back in its original packaging. Carriage for any alternative items is to be paid for by The Buyer. The Seller accepts no responsibility for items lost in transit. It is recommended that a receipt of posting is obtained and it is the Buyers responsibility to ensure adequate insurance is purchased to cover the items being returned. Refunds on large/heavy items will be subject to a minimum 10% handling charge. Collections for unsuitable items will be subject to a minimum 10% handling charge. Collection of goods with a value of £100.00 or less and parcels returned to sender will be subject to a minimum charge of £6.00 per parcel. Porcelain basins and all furniture which has been made to special order cannot be returned. Due to strict hygiene regulations, the Seller cannot accept returns of items such as scissors, clippers, razors which have been used. (This list is not exhaustive). Goods returned damaged due to poor packaging will not entitle The Buyer to a full credit/refund. Your Statutory Rights are not affected.
Please note any items that are sent direct from the manufacturer are non returnable if they are unsuitable. This does not affect your statutory rights. For more information please contact Customer Services. Please be aware, postage will not be refunded for items returned as unsuitable.
Should you wish to return an item for any reasons, please notify us within 48 hours of receipt of your order of any part that is unsatisfactory. In order to arrange a return, please contact us and inform our customer service team of your order number, the item you are returning and the reason for the return. We will then reply with a unique returns authorisation number and the address you need to send the item to.
You'll need to package the item securely and include:
- Your order number
- The returns authorisation number
- Whether a replacement or refund is needed
- The reason why you are returning the item.
Goods returned should be in their original condition and packaging in which they arrived, along with a copy of the invoice or packing slip. Once received items will be checked and refunds on goods and postage arranged where suitable. We cannot issue refunds on simply unwanted goods due to the perishable nature of goods on sale. Refunds/exchanges will only be offered on items that are faulty, and were clearly so at the time at which they were dispatched.