Frequently Asked Questions

Got any questions about a trade account or an order? We got you covered.

The messaging button is always available in case you weren’t able to find the answer you need.

What is a Trade Account?

Having a Savvy & Shine trade account opens up the ability to shop from our wide range of brands at exclusive salon only prices.

Can I open a trade account?

Opening a trade account with us is free and easy to do.

Simply provide us with proof that you are in the hair, beauty or pharmacy trade through our sign up portal.

Register for a Trade Account

We provide our trade accounts with continuous support, in salon visits on request and on going access to education and monthly offers.

If you are not in the hair and beauty industry you can still shop our retail products by following the link to our retail shop.

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When will my order arrive?

We aim to dispatch all orders within 24-48 hours. We use a variety of courier methods depending on the size and weight of your order. We try to provide tracking numbers for all orders at time of dispatch, however this is not always possible immediately. If you require the tracking details for your order please contact us on 44 (0)28 9446 7762.

I have received the wrong item in my parcel, what do I do?

Please notify us immediately of any discrepancies or damages with your order.

Provide us your details, or call us on 44 (0)28 9446 7762.


Can I cancel my order?

You can cancel your order up until the time it is being prepared for despatch. You can do this by telephoning us on 44 (0)28 9446 7762. If your order has already been despatched it will not be possible to cancel.

Got more questions that we haven’t
been able to answer?

Contact us today